Privacy Policy

At Belgrave Guitars and Effects, we are committed to protecting your privacy and handling your personal information with the highest level of professionalism and care.

Belgrave Guitars and Effects collects, uses, and stores personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any personal information we obtain from you is kept secure and used only for legitimate business purposes.

We collect only the personal information that is reasonably necessary for us to operate as a retailer of musical instruments and related products. We do this lawfully, fairly, and in a non-intrusive manner.

You may provide personal details when you:

• Make a purchase
• Contact us by email, phone, or through our website
• Create an account
• Sign up for newsletters or marketing
• Request information or customer support

This information allows us to supply our products and services to you quickly and efficiently.

Belgrave Guitars and Effects uses your personal information for:

• Processing and fulfilling orders
• Providing customer service
• Managing returns, warranties, and enquiries
• Improving our website and services
• Sending marketing material (only if you opt in or do not opt out)

We will only use or disclose your personal information for the primary purpose for which it was collected, for a secondary purpose related to normal retail operations, where permitted under the Privacy Act 1988, or where you have provided consent.

If you do not wish to receive marketing communications, you may opt out at any time, and we will only use your information to process and deliver the services you’ve requested.

We do not share, sell, or trade your personal data with third parties unless required by law or with your explicit consent.

Belgrave Guitars and Effects uses cookies while you are browsing our website. Cookies allow us to provide a more personalised shopping experience by remembering your preferences and displaying products that may interest you.

These cookies do not contain personal information unless you choose to provide such information through a purchase or account creation.

We do not keep general records of IP addresses of site visitors. However, if you complete an order, your IP address may be recorded along with your transaction number for security, fraud prevention, and order tracking purposes.

You may request access to the personal information we hold about you at any time. If you believe any details are inaccurate, you may request that they be corrected.

To access or update your information, please contact us by email.