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Terms and Conditions

Terms & Conditions — Belgrave Guitars and Effects

Welcome to Belgrave Guitars and Effects. By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General

  • Belgrave Guitars and Effects (“we”, “our”, “us”) operates this website and sells musical instruments, pedals, and related products.
  • By using this website or placing an order, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases.
  • We reserve the right to update these Terms & Conditions at any time without prior notice. Changes are effective once posted.

2. Product Information

  • We make every effort to ensure product descriptions, images, and specifications are accurate.
  • Products may differ slightly from images due to photography, monitor display, or variations in stock.
  • Some items may be used, vintage, or sold “As-Described”. Please read individual listings carefully.

3. Orders and Payment

  • Orders can be placed online through our website.
  • Payment must be made in full at the time of purchase via accepted payment methods.
  • We reserve the right to refuse or cancel an order at our discretion, including orders with incorrect pricing, fraudulent activity, or stock unavailability.

4. Pricing

  • All prices are in Australian Dollars (AUD) and include GST where applicable.
  • We reserve the right to change prices at any time without notice.
  • Once an order is confirmed, the price at the time of purchase is binding.

5. Shipping and Delivery

  • Shipping costs, estimated delivery times, and courier services are displayed at checkout.
  • Delivery times are estimates only. We are not liable for delays caused by courier services.
  • Risk of loss or damage passes to the customer upon delivery. We recommend retaining tracking information.

6. Returns and Refunds

  • Please refer to our Returns & Refunds Policy.
  • Used items cannot be returned, except if faulty or defective.
  • Items sold “As-Described” are final sale unless faulty.

7. Warranty

  • Some products may come with a manufacturer’s warranty. Any warranty claims are subject to the manufacturer’s terms.
  • Belgrave Guitars and Effects does not provide additional warranties unless explicitly stated.

8. Limitation of Liability

  • Belgrave Guitars and Effects is not liable for indirect, incidental, or consequential loss, including damage to property, loss of income, or personal injury arising from the use of this website or products purchased.
  • Liability for defective products is limited to replacement, repair, or refund of the item purchased, as outlined in our Returns & Refunds Policy.

9. Privacy

  • We handle your personal information in accordance with our Privacy Policy.
  • By using this website, you consent to the collection and use of personal information as described in the Privacy Policy.

10. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is owned by Belgrave Guitars and Effects and protected under copyright law.
  • You may not copy, reproduce, or use any content for commercial purposes without written consent.

11. Governing Law

  • These Terms & Conditions are governed by the laws of Victoria, Australia.
  • Any disputes arising from the website or purchases are subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact

If you have questions regarding these Terms & Conditions, please contact us via:

  • Email: sales@belgraveguitarsandeffects.com.au

Return and Refund Policy

Returns & Refunds Policy — Belgrave Guitars and Effects

At Belgrave Guitars and Effects, we aim to provide you with high-quality products and a smooth shopping experience. Please read our returns and refund policy carefully before making a purchase.

1. Used Items

We do not accept returns on used items. All sales of used pedals, guitars, and accessories are final, except in the case of a fault or defect.

2. Faulty or Defective Items

If an item arrives faulty or defective, we will provide a replacement or refund. Please contact us within 7 days of receiving your order with details of the issue and supporting photos if possible.

We may require the faulty item to be returned to us before a replacement or refund is issued.

3. “As-Described” Items

Some items are listed as “As-Described”. These items are sold without returns or refunds, unless there is a proven fault or defect.
Always review the return information on each individual listing before purchasing.

4. How to Request a Return

  1. Contact us via email or phone within 7 days of delivery.
  2. Include your order number and a description of the issue.
  3. Follow our instructions for return shipping if applicable.

We recommend keeping tracking information for any returns you send.

5. Shipping Costs

  • Shipping costs for faulty or defective items are covered by us.
  • For non-defective returns, shipping costs are the responsibility of the buyer (if returns are accepted under special circumstances).

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